Effective Date: March 6, 2026 Company: SNC Auto (Pty) Ltd. (“Partlink”) Website: https://www.partlink.co.za
At Partlink, we respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA). This policy outlines how we collect, use, and share your data when you shop with us.
1. Information We Collect
When you visit our WooCommerce-powered store, we collect the following:
- Identity Data: Name, surname, and business details (if applicable).
- Contact Data: Email address, phone number, and physical delivery address.
- Technical Data: IP address, browser type, and cookies to ensure the website functions correctly.
- Order History: Details of the parts and products you have purchased from us.
2. How We Use Your Information
We use your data to:
- Process and fulfill your orders.
- Communicate with you regarding stock availability or delivery updates.
- Manage returns and warranty claims.
- Comply with legal and tax obligations.
3. Third-Party Data Sharing (Our Partners)
To provide our services, we share specific data with trusted partners. We do not sell your data to third parties.
- Payment Processing (Bob Pay): When you check out, your payment information is processed securely by Bob Pay. Partlink does not store your credit card or banking details on our servers. Bob Pay uses encrypted technology to ensure your financial data is protected.
- Shipping & Logistics (Bob Go): To deliver your parts, we share your name, delivery address, and contact number with Bob Go. This allows them to generate waybills and coordinate with road freight companies to get your order to you.
- Website Platform (WooCommerce): Our store is built on WooCommerce. They provide the framework that stores your order data, which is protected by industry-standard security measures.
4. Cookies
We use cookies to keep track of your cart contents while you browse our site and to improve your user experience. You can choose to disable cookies in your browser settings, though some website features may stop working.
5. Data Retention
We keep your personal information only as long as necessary for the purposes set out in this policy, or as required by South African law (e.g., for tax records).
6. Your Rights
Under POPIA, you have the right to:
- Request access to the personal information we hold about you.
- Request that we correct or update any inaccurate information.
- Object to the processing of your data for marketing purposes.
- Request the deletion of your data (subject to legal retention requirements).
7. Security
We take reasonable technical and organizational measures to secure the integrity of your information and prevent loss, damage, or unauthorized access. However, please note that no method of transmission over the internet is 100% secure.
8. Contact Us
For any questions regarding this Privacy Policy or to exercise your data rights, please contact our Information Officer at: Email: sales@partlink.co.za